Senior Specialist, Client Service

BNY Mellon

Manchester, United Kingdom
On-site
Technical expert for complex transactions
Respond to complex client inquiries
Resolve complex operational issues
Serves as the technical expert for the most complex transactions and processes on a daily basis

Job Summary

  • Serves as the technical expert for the most complex transactions and processes on a daily basis.
  • Independently assists clients by responding to the most complex phone, email and other inquiries regarding the most technically advanced company products, services and procedures.
  • BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

Matching Summary

Serves as the technical expert for the most complex transactions and processes on a daily basis.

Skills & Requirements

Must-have

  • Technical expert for complex transactions
  • Respond to complex client inquiries
  • Resolve complex operational issues
  • Identify trends and propose solutions
  • Monitor team efficiency and implement improvements

Nice-to-have

  • Collaborate with clients
  • Drive transformative solutions
  • Harness cutting-edge AI and technologies
  • Foster personal resilience
  • Support family through moments that matter

Key Requirements

  • High School/secondary school or equivalent
  • Bachelor’s degree preferred
  • Number of years total work experience preferred
  • Experience in financial services operations
  • Experience in wealth operations
  • Experience in client service preferred

Work Rights

Not specified

Tailored Resume

Cover Letter