Customer Service Agent

Probe Group

Joondalup, WA, Australia
Customer solutions specialist role
Explaining billing and usage
Technical portal support
As a Customer Solutions Specialist, you will be the face of Western Australia’s largest electricity retailer, acting as a versatile "all-rounder" for residential households

Job Summary

  • As a Customer Solutions Specialist, you will be the face of Western Australia’s largest electricity retailer, acting as a versatile "all-rounder" for residential households.
  • In this investigative and problem-solving role, you will manage essential energy needs by explaining billing and usage, providing technical portal support, and handling core retail operations such as meter inquiries and service reconnections.
  • Progression through our global internal career pathways and high-performance culture.

Matching Summary

As a Customer Solutions Specialist, you will be the face of Western Australia’s largest electricity retailer, acting as a versatile "all-rounder" for residential households.

Skills & Requirements

Must-have

  • Customer Solutions Specialist role
  • explaining billing and usage
  • technical portal support
  • handling core retail operations
  • explaining meter inquiries
  • explaining service reconnections
  • identifying financial hardship

Nice-to-have

  • powered by passion
  • driven by curiosity
  • thinking differently
  • challenge the norm
  • compassionate approach
  • diverse culture
  • celebrates your 100% authentic self

Key Requirements

  • tech-savvy communicators
  • customer service experience
  • active listener
  • resilient while multitasking
  • full Australian work rights
  • complete a National Police Clearance

Work Rights

Full Australian work rights (minimum 12 months)

Tailored Resume

Cover Letter