Customer Care Executive (contact Center)

AIG Malaysia Insurance Berhad

Malaysia
**
Exceptional service via multiple channels
Resolve customer complaints
Drive first contact resolution
** AIG Malaysia Insurance Berhad is seeking a Customer Care Executive for their contact center, responsible for delivering exceptional customer service through various channels. The ideal candidate should possess strong communication skills, multitasking abilities, and at least two years of experience in a contact center environment, although this is not mandatory. **

Job Summary

  • Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels.
  • At AIG, our people are our greatest asset and we offer a comprehensive benefits package focused on your health, wellbeing and financial security.
  • We are committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals.

Matching Summary

Match Score: 75

** AIG Malaysia Insurance Berhad is seeking a Customer Care Executive for their contact center, responsible for delivering exceptional customer service through various channels. The ideal candidate should possess strong communication skills, multitasking abilities, and at least two years of experience in a contact center environment, although this is not mandatory. **

Skills & Requirements

Must-have

  • exceptional service via multiple channels
  • resolve customer complaints
  • drive first contact resolution
  • document customer interactions
  • English and Bahasa Malaysia proficiency

Nice-to-have

  • proactive process improvement
  • critical thinking and problem solving
  • adaptable to fast-paced environment
  • team player with positive attitude
  • additional language/dialect knowledge

Key Requirements

  • Minimum high school or diploma holder
  • 2 years + contact centre experience
  • Proficient in relevant computer applications
  • Ability to multitask and handle stressful situations

Work Rights

Not specified

Tailored Resume

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