At BNY, our culture allows us to run our company better and enables employees’ growth and success
Job Summary
At BNY, our culture allows us to run our company better and enables employees’ growth and success.
This role involves developing a thorough understanding of clients’ business and technology strategies to deliver exceptional service and drive continuous improvement.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and pay-for-performance philosophy.
Matching Summary
At BNY, our culture allows us to run our company better and enables employees’ growth and success.
Skills & Requirements
Must-have
Client service management
Operations and technology coordination
Escalation point for client issues
Client relationship cultivation
Service quality monitoring
Operational analytics and insights
Leadership and team guidance
Nice-to-have
Experience with alternative investment products
Knowledge of private markets
Continuous service improvement culture
Product innovation and thought leadership
Strong communication skills
Cross-functional collaboration
Key Requirements
Bachelor’s degree or equivalent experience
7-10 years related work experience
Experience with large, complex client accounts
Experience in operational area and/or client services
Proven ability to resolve complex client issues
No direct reports but provides guidance
Preferred experience with alternative investment products