Service Operations Excellence Specialist, Sea

kone.kz

Kpi analysis for daily operations
Improvement action proposal
Route optimization and capacity planning
Service Operations Excellence Specialist supports Service Operations Excellence Manager and Service operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business processes and the supporting systems

Job Summary

  • Service Operations Excellence Specialist supports Service Operations Excellence Manager and Service operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business processes and the supporting systems.
  • Responsible for using and analyzing KPIs to improve daily operations according to agreed focus areas, identifying and proposing concrete improvement actions, and supporting managers in setting and following-up targets.
  • KONE moves two billion people every day and offers career progression, comprehensive learning and development programs, and a lively working environment with fun colleagues.

Matching Summary

Service Operations Excellence Specialist supports Service Operations Excellence Manager and Service operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business processes and the supporting systems.

Skills & Requirements

Must-have

  • KPI analysis for daily operations
  • Improvement action proposal
  • Route optimization and capacity planning
  • KONE Way business processes and tools
  • Service tools and processes knowledge

Nice-to-have

  • Teamwork and collaborative culture
  • Innovative and open-minded leaders
  • Employee engagement and idea sharing
  • Sustainability and ethical business practices

Key Requirements

  • University degree (B.Sc.) in Business, Engineering or equivalent
  • Project Management experience
  • Business Performance Management experience
  • Change Management skills and experience
  • ERP or other reporting solutions experience

Work Rights

Not specified

Tailored Resume

Cover Letter