Regional Service Field Operation Manager

KONE

Hangzhou, China
Fully remote
Technical helpdesk and site support
Installation and maintenance support
Product development audits
Provide remote or on-site technical support for installation and maintenance issues, ensuring customer specification requirements are met

Job Summary

  • Provide remote or on-site technical support for installation and maintenance issues, ensuring customer specification requirements are met.
  • Develop maintenance methods and service tools, train local trainers and employees, and create quality reports with corrective actions.
  • Co-ordinate field support team activities, set KPIs, ensure quick response times, and potentially lead a team of technical field support specialists.

Matching Summary

Provide remote or on-site technical support for installation and maintenance issues, ensuring customer specification requirements are met.

Skills & Requirements

Must-have

  • Technical helpdesk and site support
  • Installation and maintenance support
  • Product development audits
  • Maintenance method development
  • Service and troubleshooting tools
  • Quality reporting and corrective actions
  • Safety procedures and hazard reporting

Nice-to-have

  • Innovative and collaborative culture
  • Employee engagement and participation
  • Sustainability and ethical practices
  • Trust and respect among co-workers
  • Recognition of good performance

Key Requirements

  • Years of experience in field operations management
  • Experience with technical support and troubleshooting
  • Knowledge of safety procedures and guidelines
  • Ability to develop and report on KPIs

Work Rights

Not specified

Tailored Resume

Cover Letter