Manager, Customer Transformation, Service Designer , Ixd, Belfast Or Derry, Londonderry

Ernst & Young Global Ltd

Belfast, Northern Ireland, United Kingdom
On-site
Service design experience
Human-centred design principles
User journey mapping and prototyping
Ernst & Young (EY) is seeking a Manager for Customer Transformation, focusing on service design in Belfast or Derry. The role involves leading cross-functional teams to innovate customer experiences through human-centered design and digital solutions

Job Summary

  • This role offers the opportunity to join a team transforming how businesses connect with their customers through digital innovation.
  • You will be responsible for designing holistic services by utilizing human-centred design to identify pain points and co-create innovative solutions.
  • The position requires leading cross-functional teams while fostering a culture of innovation and delivering measurable business growth.

Matching Summary

Match Score: 85

Ernst & Young (EY) is seeking a Manager for Customer Transformation, focusing on service design in Belfast or Derry. The role involves leading cross-functional teams to innovate customer experiences through human-centered design and digital solutions.

Skills & Requirements

Must-have

  • Service Design experience
  • Human-centred design principles
  • User journey mapping and prototyping
  • Client workshop facilitation
  • Cross-functional team leadership

Nice-to-have

  • Lean Six Sigma methodology
  • Product Owner or Scrum Master background
  • Martech and CPQ familiarity
  • Strong storytelling abilities
  • Agile methodologies expertise

Key Requirements

  • Proven experience in Service Design or related field
  • Degree in Design, Business, Computer Science, UX, or Service Design
  • Demonstrated experience working with external clients

Work Rights

Not specified

Tailored Resume

Cover Letter