Job Summary

• Receive, organize and make daily use of information regarding benefits, contract coverage, and policy decisions to provide prompt, courteous customer service, which meets or exceeds service standards.
• Interpret contract benefits accurately to policyholder, agents, and providers, and provide claim status to policyholders or providers.
• This role will begin as fully onsite to support learning and team integration, with potential for hybrid work opportunities as proficiency is demonstrated.

Matching Summary

Skills & Requirements

Key Requirements

• High school diploma or GED
• 0-2 years customer support experience
• Prior call center experience preferred
• Familiarity with Microsoft Office
• Ability to multi-task

Work Rights