Digital Tech Support Analyst

Caterpillar of Australia

Mossville, IL, United States
Base: $97,530.00 - $146,290.00; bonus/equity: ince...
Worldwide performance monitoring
Digital product issue investigation
Field issue resolution
Your Work Shapes the World at Caterpillar Inc. as a global team who cares not just about the work we do but also about each other

Job Summary

  • Your Work Shapes the World at Caterpillar Inc. as a global team who cares not just about the work we do but also about each other.
  • As the Digital Tech Support Analyst, you will be responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution.
  • Compensation and benefits offered may vary, including medical, dental, vision, paid time off, 401(k) savings plans, and an incentive bonus.

Matching Summary

Your Work Shapes the World at Caterpillar Inc. as a global team who cares not just about the work we do but also about each other.

Salary

Base: $97,530.00 - $146,290.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, Health Lifestyle Programs, EAP, Voluntary Benefits, Career Development, Disability, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement

Skills & Requirements

Must-have

  • Worldwide performance monitoring
  • Digital product issue investigation
  • Field issue resolution
  • Serviceability audits for NPI
  • Digital product knowledge base maintenance

Nice-to-have

  • Customer satisfaction focus
  • Effective communication skills
  • Systems thinking approach
  • Collaborative team player

Key Requirements

  • Technical troubleshooting skills
  • College degree or equivalent experience
  • Infrastructure system administration experience
  • Product support experience

Work Rights

Not specified

Tailored Resume

Cover Letter