Base: $22.12 - $33.17 ph; bonus: eligible for non-...
Not specified in the job description.
Proficient in microsoft excel
Experience with workforce management tools
Strong understanding of contact center metrics
Comcast is seeking an Analyst 1 for Workforce Management, focusing on forecasting and analysis in their Colorado location. The role involves monitoring call center performance, ensuring schedule compliance, and analyzing data to improve service levels
Job Summary
The role involves daily real-time monitoring of service levels for all queues and lines of business within the call center.
Employees are expected to collect and analyze data on volume, average handle time, and staffing to make recommendations for resolutions.
Comcast offers best-in-class benefits including personalized support for physical, financial, and emotional needs alongside base pay and bonus eligibility.
Matching Summary
Match Score: 75
Comcast is seeking an Analyst 1 for Workforce Management, focusing on forecasting and analysis in their Colorado location. The role involves monitoring call center performance, ensuring schedule compliance, and analyzing data to improve service levels.
Salary
Base: $22.12 - $33.17 per hour; Bonus: Eligible for non-sales positions; Benefits: Best-in-class array of options provided
Skills & Requirements
Must-have
Proficient in Microsoft Excel
Experience with Workforce Management tools
Strong understanding of contact center metrics
Nice-to-have
Ability to maintain composure in critical situations
Strong collaboration skills with WFM teams
Clear verbal and written communication skills
Key Requirements
Bachelor's Degree preferred or equivalent experience