3 years relevant experience in quality or customer service
Fluent in english and spanish (speaking, reading, writing, listening)
3M Company seeks a Spanish-speaking Quality Analyst responsible for managing quality complaints and implementing process improvements. The ideal candidate should possess a bachelor's degree, three years of relevant experience, and proficiency in analytical tools, with a willingness to work graveyard shifts
Job Summary
The role involves managing and executing timely responses to quality complaints while owning the entire end-to-end customer complaint process.
Candidates must utilize analytical skills to interpret trends and data to enhance customer satisfaction and deliver product quality.
This position requires fluency in both English and Spanish and is scheduled for a graveyard shift from 9:00 PM to 5:00 AM Philippine Standard Time.
Matching Summary
Match Score: 75
3M Company seeks a Spanish-speaking Quality Analyst responsible for managing quality complaints and implementing process improvements. The ideal candidate should possess a bachelor's degree, three years of relevant experience, and proficiency in analytical tools, with a willingness to work graveyard shifts.
Skills & Requirements
Must-have
Bachelor's degree or higher
3 years relevant experience in quality or customer service
Fluent in English and Spanish (speaking, reading, writing, listening)
Experience with SAP, Salesforce, CIR, Power BI, Excel
Amenable to graveyard shift schedule 9:00 PM - 5:00 AM PST
Nice-to-have
Project management skills
Process improvement expertise
Ability to lead training for new employees
Confidence making decisions without detailed instructions
Innovative problem-solving for complex customer issues