Customer Service Executive/ Service Planner (hcm)

Rentokil Initial Australia

H, Vietnam
Base: not specified; bonus/equity: lương tháng 13,...
On-site
Schedule service for customers
Confirm service appointments
Register service personnel
Manage customer service schedules, including monthly notifications and necessary ad-hoc service confirmations

Job Summary

  • Manage customer service schedules, including monthly notifications and necessary ad-hoc service confirmations.
  • Handle new service requests and changes, coordinating with service teams and processing necessary documentation.
  • Monitor service team KPIs, participate in site visits, and contribute to internal projects and company culture development.

Matching Summary

Manage customer service schedules, including monthly notifications and necessary ad-hoc service confirmations.

Salary

Base: Not specified; Bonus/Equity: Lương tháng 13, thưởng KPI tháng, thưởng cuối năm, Thưởng Lễ/ Tết/ Sinh nhật/ Thâm niên, thưởng giới thiệu dịch vụ; Benefits: BH Tai nạn 24/24 + Hỗ trợ y tế + BH bắt buộc full lương (BHXH, BHYT, BHTN)

Skills & Requirements

Must-have

  • Schedule service for customers
  • Confirm service appointments
  • Register service personnel
  • Handle new service requests
  • Process service paperwork
  • Monitor service team KPIs
  • Attend site visits with technicians

Nice-to-have

  • Develop company culture
  • Professional work demeanor
  • High sense of responsibility
  • Ready to travel for work

Key Requirements

  • Associate's/Bachelor's degree in Economics/Engineering
  • 2+ years of customer care experience
  • Basic English communication skills
  • Good health status

Work Rights

Not specified

Tailored Resume

Cover Letter