Product Support Specialist -ecommerce

Thejolietbank

Fully remote
Experience in ecommerce
Technical troubleshooting expertise
Strong knowledge in payment gateway
You will be the friendly voice our business customers hear when they contact us

Job Summary

  • You will be the friendly voice our business customers hear when they contact us.
  • We support our customers to operate and grow their business through innovative payment solutions.
  • Join a continually growing eCommerce Product Team going through a massive digital transformation.

Matching Summary

You will be the friendly voice our business customers hear when they contact us.

Skills & Requirements

Must-have

  • Experience in eCommerce
  • Technical troubleshooting expertise
  • Strong knowledge in payment gateway

Nice-to-have

  • Flexibility to work evenings and weekends
  • Passion for finding solutions
  • Excellent communication skills

Key Requirements

  • Prior experience with card issuers
  • Experience with high volume inquiries
  • Risk management activities

Work Rights

Not specified

Tailored Resume

Cover Letter