Patient Customer Rep - Full-time / Aurora, Il

Advocate Aurora Health

Aurora, IL, US
Base: $18.85 - $28.30 ph; bonus/equity: not specif...
**
High school graduate or ged required
1 year customer service experience
Typing speed of 25 wpm preferred
** Advocate Aurora Health is seeking a full-time Patient Customer Representative in Aurora, IL, responsible for scheduling appointments, managing patient communications, and supporting administrative tasks within the Behavioral Health department. The ideal candidate should possess customer service experience, preferably in healthcare, and demonstrate strong communication and organizational skills. **

Job Summary

  • This full-time role involves scheduling appointments, coordinating laboratory tests, and managing patient check-outs in a Behavioral Health department.
  • The position requires strong communication skills to instruct patients on preparations and resolve customer service issues using behavioral expectation guidelines.
  • Advocate Health offers comprehensive benefits including health insurance, retirement plans, and educational assistance for eligible teammates.

Matching Summary

Match Score: 75

** Advocate Aurora Health is seeking a full-time Patient Customer Representative in Aurora, IL, responsible for scheduling appointments, managing patient communications, and supporting administrative tasks within the Behavioral Health department. The ideal candidate should possess customer service experience, preferably in healthcare, and demonstrate strong communication and organizational skills. **

Salary

Base: $18.85 - $28.30 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Medical/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • High School graduate or GED required
  • 1 year customer service experience
  • Typing speed of 25 wpm preferred
  • Ability to lift up to 35 pounds
  • Proficiency with EPIC/IDX systems

Nice-to-have

  • Healthcare experience preferred
  • Knowledge of medical terminology
  • Strong team orientation
  • Service recovery skills
  • Flexible work station rotation

Key Requirements

  • High School diploma or GED
  • Minimum 1 year customer service experience
  • Typing speed of 25 wpm
  • Ability to lift 35 lbs
  • Medical terminology knowledge potential

Work Rights

Not specified

Tailored Resume

Cover Letter