The Airline Customer Support Director is responsible for driving Airbus' airline support and service strategy while ensuring a single voice per customer and high levels of safety, reliability, and customer satisfaction
Job Summary
The Airline Customer Support Director is responsible for driving Airbus' airline support and service strategy while ensuring a single voice per customer and high levels of safety, reliability, and customer satisfaction.
This role involves managing relationships with multiple customers, preparing aircraft entry into service, promoting customer services products, and coordinating internal teams without hierarchical authority.
Airbus supports flexible working arrangements to foster innovative thinking and is committed to workforce diversity and equal opportunity employment.
Matching Summary
The Airline Customer Support Director is responsible for driving Airbus' airline support and service strategy while ensuring a single voice per customer and high levels of safety, reliability, and customer satisfaction.
Skills & Requirements
Must-have
Customer relationship management
In-service account management
Aircraft entry into service preparation
Customer services sales agreement management
Multi-functional team leadership
Aviation safety awareness
Nice-to-have
Strong interpersonal and negotiation skills
Business strategy development
Cross-cultural communication
Autonomous working and initiative
Leadership with empathy and humility
Key Requirements
Professional qualifications in aerospace engineering or related discipline
At least eight years’ experience in aviation industry
Knowledge of contracting principles
High-level written and oral communication skills in English
Experience leading transverse teams without hierarchical authority