Rr-0348308 , Analyst Iii Infrastructure Services

DXC Technology Australia & New Zealand

Diagnose and troubleshoot technical issues
Work in rotational night shifts
Use ticketing tools for logging inquiries
The role involves taking ownership of customer issues and resolving technical problems related to software, hardware, and applications

Job Summary

  • The role involves taking ownership of customer issues and resolving technical problems related to software, hardware, and applications.
  • Candidates must be willing to work from the office on mandatory rotational and night shifts.
  • DXC Technology fosters an inclusive environment that prioritizes strong connections, community, and in-person collaboration.

Matching Summary

The role involves taking ownership of customer issues and resolving technical problems related to software, hardware, and applications.

Skills & Requirements

Must-have

  • Diagnose and troubleshoot technical issues
  • Work in rotational night shifts
  • Use ticketing tools for logging inquiries
  • Provide step-by-step written and verbal help

Nice-to-have

  • Excellent problem-solving skills
  • Fluent spoken English communication
  • Ability to work in a team environment
  • Strong organizational and prioritization skills

Key Requirements

  • 10+2+3 minimum educational qualification
  • Experience as Technical Support or Desktop Support Engineer
  • Fresher candidates with relevant IT background accepted

Work Rights

Not specified

Tailored Resume

Cover Letter