Infrastructure Senior Technical Analyst-assistant Vice President

Work From Home With CiCi

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8+ years infrastructure technologies experience
Lan/wan and help desk administration
Windows 10/11 and mac os knowledge
** The Infrastructure Senior Technical Analyst role at Citi, fully remote, is aimed at experienced professionals with a strong background in infrastructure technologies, particularly in LAN/WAN and help desk administration. The position requires technical expertise, effective communication skills, and the ability to guide and coach lower-level analysts while ensuring compliance and risk management. **

Job Summary

  • The role is responsible for assisting with LAN/WAN and help desk administration activities including network maintenance and security coordination.
  • Candidates must drive Root Cause Analysis post restoration of service and develop complex project plans to resolve high-impact problems.
  • The position requires acting as a Subject Matter Expert to senior stakeholders while ensuring compliance with risk management and ethical standards.

Matching Summary

Match Score: 75

** The Infrastructure Senior Technical Analyst role at Citi, fully remote, is aimed at experienced professionals with a strong background in infrastructure technologies, particularly in LAN/WAN and help desk administration. The position requires technical expertise, effective communication skills, and the ability to guide and coach lower-level analysts while ensuring compliance and risk management. **

Skills & Requirements

Must-have

  • 8+ years infrastructure technologies experience
  • LAN/WAN and help desk administration
  • Windows 10/11 and MAC OS knowledge
  • TCP/IP/DHCP/DNS/VPN networking understanding
  • Service Now SaaS and Genesys experience
  • Active Directory and VDI management
  • Root Cause Analysis (RCA) execution

Nice-to-have

  • Experience in financial services environment
  • Ability to communicate technical concepts
  • Virtual and in-person team collaboration
  • Process improvement and automation skills
  • Strategic direction and advisory capabilities

Key Requirements

  • Bachelor's degree or equivalent experience
  • 8+ years of experience in Infrastructure Technologies delivery
  • Proven track record of operational process change

Work Rights

Not specified

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