Next Generation Customer Experience (omnichannel) Manager

Takeda

Toronto, Canada
Base: $115,000.00 - $158,400.00; bonus/equity: not...
40% onsite
Data-driven omnichannel engagement strategies
Cross-functional collaboration
Ai-enabled customer journeys
The NGCE Manager drives next generation customer experience for healthcare professionals and patients

Job Summary

  • The NGCE Manager drives next generation customer experience for healthcare professionals and patients.
  • This role blends data-driven customer journey planning, digital expertise, and cross-functional collaboration.
  • Takeda encourages applications from all qualified candidates and offers a comprehensive range of benefits.

Matching Summary

The NGCE Manager drives next generation customer experience for healthcare professionals and patients.

Salary

Base: $115,000.00 - $158,400.00; Bonus/Equity: Not specified; Benefits: Comprehensive range of benefits

Skills & Requirements

Must-have

  • data-driven omnichannel engagement strategies
  • cross-functional collaboration
  • AI-enabled customer journeys

Nice-to-have

  • strong growth mindset
  • stakeholder management skills
  • bilingualism in English/French

Key Requirements

  • 6+ years of experience in cross-functional roles
  • university degree in related field
  • strong analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter