Responsible for executing acquisition 365, renewing, upgrading, and cross-selling BJ's Loyalty Programs, as well as handling merchandise returns, exchanges, pick-ups, and general customer service inquiries
Job Summary
Responsible for executing acquisition 365, renewing, upgrading, and cross-selling BJ's Loyalty Programs, as well as handling merchandise returns, exchanges, pick-ups, and general customer service inquiries.
Team members are expected to carry out job functions with accountability, honesty, integrity, and a focus on member needs, ensuring a safe and positive environment.
BJ's Wholesale Club offers weekly pay, free memberships, generous paid time off, flexible health benefits, a 401(k) retirement savings plan, and an employee stock purchase plan.
Matching Summary
Responsible for executing acquisition 365, renewing, upgrading, and cross-selling BJ's Loyalty Programs, as well as handling merchandise returns, exchanges, pick-ups, and general customer service inquiries.
Salary
$17.50 - $21.44
Skills & Requirements
Must-have
Promote BJ's value proposition
Sell membership products
Provide superior customer service
Resolve member concerns
Assist with BOPIC orders
Nice-to-have
Act with honesty and integrity
Embrace inclusion and diversity
Maintain a friendly and positive attitude
Innovate and adapt
Key Requirements
Prior front line/customer service or previous sales experience preferred
Results driven with proven success in goal achievement