It Support Officer

RSL LifeCare

St Leonards, ,
Base: not specified; bonus/equity: not specified; ...
Hybrid
It service desk support
Active directory knowledge
Microsoft desktop and server environments
RSL LifeCare provides compassionate care and services to veterans and seniors and has a vision of creating proud communities living their best lives

Job Summary

  • RSL LifeCare provides compassionate care and services to veterans and seniors and has a vision of creating proud communities living their best lives.
  • The IT Service Desk Officer will be the first point of contact for software and hardware support and will assist with system installations, upgrades, and configurations.
  • Benefits include salary packaging up to $15,900 per year, staff discounts, leave loading, fitness passport, flexible hybrid work model, and a supportive team environment.

Matching Summary

RSL LifeCare provides compassionate care and services to veterans and seniors and has a vision of creating proud communities living their best lives.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Salary packaging up to $15,900 per year, staff discounts, leave loading, fitness passport

Skills & Requirements

Must-have

  • IT service desk support
  • Active Directory knowledge
  • Microsoft desktop and server environments
  • Help desk ticket management
  • Office 365 administration
  • ERP and application support

Nice-to-have

  • Collaborative team environment
  • Customer-first approach
  • Problem solving skills
  • ITIL principles familiarity
  • Knowledge of ITSM tools
  • Commitment to service excellence

Key Requirements

  • Diploma or Degree education or 2-3 years help desk experience
  • Experience with ERP systems and SharePoint
  • Mandatory Police Check or NDIS check
  • Experience in distributed help desk environment

Work Rights

Valid Police Check or NDIS check mandatory

Tailored Resume

Cover Letter