Specialist Support Analyst

jobs.barclays

Knutsford, , GB
Exceptional customer service skills
Complex customer issue resolution
Collaboration across teams
Join us as a Specialist Support Analyst at Barclays, to provide exceptional customer service while resolving more complex customer needs and requests

Job Summary

  • Join us as a Specialist Support Analyst at Barclays, to provide exceptional customer service while resolving more complex customer needs and requests.
  • You will collaborate with teams across the bank to align and integrate customer care processes and identify areas for improvement.
  • The role involves developing and implementing customer care procedures, managing risk, and delivering reports and presentations to senior stakeholders.

Matching Summary

Join us as a Specialist Support Analyst at Barclays, to provide exceptional customer service while resolving more complex customer needs and requests.

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Complex customer issue resolution
  • Collaboration across teams
  • Risk management and control
  • Customer care process improvement
  • Strong communication skills
  • Client focus

Nice-to-have

  • Client facing background
  • Attention to detail
  • Ability to adapt to change
  • Team leadership and supervision
  • Strategic thinking
  • Digital and technology skills
  • Problem solving skills

Key Requirements

  • Strong client focus
  • Excellent communication skills
  • Problem solving skills
  • Experience in risk and controls
  • Change and transformation knowledge
  • Business acumen
  • Strategic thinking
  • Digital and technology skills

Work Rights

Not specified

Tailored Resume

Cover Letter