Senior Manager, It Service Management

Integer

Base salary not specified; cash-based incentive pr...
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10 years of itsm experience
Itil v3 or v4 knowledge
Sox itgc audit readiness
** Integer is seeking a Senior Manager for IT Service Management with a strong background in ITIL practices, governance, and compliance. The ideal candidate will have at least 10 years of experience in IT Service Management, focusing on incident, change, and problem management, along with proven leadership abilities. **

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while ensuring consistent application across the enterprise.
  • Candidates must lead SOX IT General Controls audit readiness, defining evidence standards and enforcing documentation requirements for compliance.
  • The company offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate eligibility for a 401(k) plan with matching contributions.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager for IT Service Management with a strong background in ITIL practices, governance, and compliance. The ideal candidate will have at least 10 years of experience in IT Service Management, focusing on incident, change, and problem management, along with proven leadership abilities. **

Salary

Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, 401(k) match, and 10 days holidays

Skills & Requirements

Must-have

  • 10 years of ITSM experience
  • ITIL v3 or v4 knowledge
  • SOX ITGC audit readiness
  • Change Control Board oversight
  • CMDB governance and data integrity

Nice-to-have

  • ITIL Managing Professional certification
  • Experience with large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnering with Internal Audit teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of IT Service Management experience
  • Demonstrated experience with Incident, Change, and Problem Management
  • Strong working knowledge of SOX ITGCs or regulated controls

Work Rights

Not specified

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