Specialist, Servicenow Platform Operations - Operational Data Management
Merck & Co., Inc.
Hyderabad, India
Hybrid
Servicenow admin experience
Tier 2 and tier 3 operational support
Cmdb and discovery expertise
The role involves providing tier 2 and tier 3 operational support for ServiceNow production applications within a global healthcare biopharma company
Job Summary
The role involves providing tier 2 and tier 3 operational support for ServiceNow production applications within a global healthcare biopharma company.
Candidates will collaborate with cross-functional teams to manage environment activities such as cloning, data migration, and configuration updates.
The position requires maintaining comprehensive SDLC and technical documentation while ensuring system stability and reliability through rigorous testing.
Matching Summary
The role involves providing tier 2 and tier 3 operational support for ServiceNow production applications within a global healthcare biopharma company.
Skills & Requirements
Must-have
ServiceNow Admin experience
Tier 2 and Tier 3 operational support
CMDB and Discovery expertise
ITIL processes knowledge
SDLC documentation maintenance
Nice-to-have
Agile development methodology understanding
Vendor support coordination skills
Global collaboration experience
Data engineering background
Key Requirements
Bachelor's degree in Computer Science or IT
3+ years ServiceNow support experience
ServiceNow Certified System Admin (CSA) certification