You will have overall leadership and management of the CP Portfolio, ensuring successful delivery of the organization’s Strategic Objectives
Job Summary
You will have overall leadership and management of the CP Portfolio, ensuring successful delivery of the organization’s Strategic Objectives.
You will educate and gain buy-in from key stakeholders to ensure technology and processes deliver breakthrough business results and radically transform customer experiences.
This leader will be focused on developing well-designed processes that provide consistent and repeatable outcomes for our Customers and the Business, and bring process discipline to design, transform, and continuously improve processes that are critical to the organization’s strategy.
Matching Summary
You will have overall leadership and management of the CP Portfolio, ensuring successful delivery of the organization’s Strategic Objectives.
Salary
McLean, VA: $190,300 - $217,200; Richmond, VA: $173,000 - $197,400; Riverwoods, IL: $173,000 - $197,400; Wilmington, DE: $173,000 - $197,400; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits
Skills & Requirements
Must-have
Process discipline and transformation
Customer and agent experience design
Strategic capability development
Cross-functional influence and collaboration
AI tools integration into processes
Nice-to-have
Thought leadership and skill training
Human-centered design focus
Voice of operations representation
Scalable transformation initiatives
Key Requirements
Bachelor's Degree or Military Experience
7+ years People Management experience
7+ years Process Management experience
2+ years Microsoft Office or Google Suite experience
Master's Degree preferred
PMP, Lean, Agile, or Six Sigma certification preferred
3+ years enterprise-wide initiative delivery experience