Customer Service & Admin Manager – Nordics

KONE GmbH

Kista, Sweden
Onsite
Lead and develop customer service team
Manage order processing and invoicing
Drive continuous improvement in processes
You will lead, coach, and develop the Customer Service team to create high-performing and engaged employees

Job Summary

  • You will lead, coach, and develop the Customer Service team to create high-performing and engaged employees.
  • You will challenge and improve routines, processes, and ways of working to create efficiency and quality.
  • We offer a central and significant role in a developing organization where you get to influence the direction forward.

Matching Summary

You will lead, coach, and develop the Customer Service team to create high-performing and engaged employees.

Skills & Requirements

Must-have

  • Lead and develop customer service team
  • Manage order processing and invoicing
  • Drive continuous improvement in processes
  • Handle customer complaints and issues
  • Data-driven decision making
  • Nordic team leadership

Nice-to-have

  • Strong understanding of customer journey
  • Experience in dynamic environments
  • Inclusive and motivating leadership style
  • Focus on long-term sustainable development
  • Collaborative and high-ambition team culture

Key Requirements

  • Experience leading customer service teams
  • Understanding of commercial processes
  • Experience working in change
  • Fluent in Swedish and English (spoken and written)

Work Rights

Not specified

Tailored Resume

Cover Letter