Shields Health Solutions is seeking a Patient Outreach Coordinator to enhance their specialty pharmacy patient population through proactive outreach and education. The role requires strong communication skills and experience in customer service, with an emphasis on patient advocacy and confidentiality
Job Summary
Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy.
Educate patients on the services offered by the Shields Specialty Pharmacy Program and protect Shields values by keeping information confidential.
Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
Matching Summary
Match Score: 85
Shields Health Solutions is seeking a Patient Outreach Coordinator to enhance their specialty pharmacy patient population through proactive outreach and education. The role requires strong communication skills and experience in customer service, with an emphasis on patient advocacy and confidentiality.
Skills & Requirements
Must-have
Outbound phone calls to patients
Educate patients on pharmacy services
Access and review patient EMR
Identify medication needs
Strong verbal communication skills
Proactively engaging patients telephonically
Build rapport with patients
Nice-to-have
Empathize with patient situations
Work independently with focus
Results-oriented with positive outlook
High quality focus
Key Requirements
0-1 years' experience as a Pharmacy Technician
High school diploma or GED required
Nationally certified PTCB or equivalent strongly preferred
Bachelor's Degree or PTCB/ExCPT License strongly preferred