Product Support Analyst – Finance

Rialtas

Uffcott, Wroughton, United Kingdom
Fully remote
Finance processes within parish councils
Experience with council finance systems
Problem-solving and investigation skills
Rialtas is seeking a Product Support Analyst for its finance software business, focusing on providing excellent customer support to local councils. The role is fully remote, requiring strong communication skills and experience in local government finance processes

Job Summary

  • You will work alongside a dedicated and inclusive team, providing expert guidance and resolving customer queries relating to finance processes used within Parish and Town Councils.
  • Your key responsibilities will include using your experience to investigate and resolve issues, keeping customers informed, and supporting new users with guidance materials.
  • Harris offer an extremely competitive UK employee benefits programme, including 5 Personal Days leave entitlement and an annual Lifestyle Reward.

Matching Summary

Match Score: 85

Rialtas is seeking a Product Support Analyst for its finance software business, focusing on providing excellent customer support to local councils. The role is fully remote, requiring strong communication skills and experience in local government finance processes.

Skills & Requirements

Must-have

  • Finance processes within parish councils
  • Experience with council finance systems
  • Problem-solving and investigation skills
  • Clear and simple communication skills
  • Full-time, fully remote position

Nice-to-have

  • Helpful and problem-solving mindset
  • Customer-focused professional
  • Collaborative team environment
  • Real-world perspective

Key Requirements

  • Experience working with finance systems within parish or town councils
  • Experience in a Responsible Financial Officer (RFO), clerk, or finance-related role
  • Comfortable learning new systems quickly

Work Rights

Not specified

Tailored Resume

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