Customer Service Lead

Leominster Animal Hospital

Leominster, MA, US
Competitive pyy; performance bonuses available; be...
Previous supervisory or leadership experience
Strong communication and empathy skills
Experience in customer service environments
The role involves leading a front desk team to ensure compassionate, high-quality client experiences at Leominster Animal Hospital

Job Summary

  • The role involves leading a front desk team to ensure compassionate, high-quality client experiences at Leominster Animal Hospital.
  • Responsibilities include coaching staff, managing scheduling, handling escalated concerns, and supporting the medical team with appointments and billing.
  • Employees receive competitive pay, performance bonuses, 401(k) matching, student loan assistance, and comprehensive health benefits.

Matching Summary

The role involves leading a front desk team to ensure compassionate, high-quality client experiences at Leominster Animal Hospital.

Salary

Competitive pay; Performance bonuses available; Benefits include 401(k) matching and student loan assistance

Skills & Requirements

Must-have

  • Previous supervisory or leadership experience
  • Strong communication and empathy skills
  • Experience in customer service environments

Nice-to-have

  • Veterinary or medical industry background
  • Ability to work in fast-paced settings
  • Passion for animal welfare and client care

Key Requirements

  • Prior customer service experience
  • Supervisory or leadership role history
  • Veterinary/medical experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter