Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified
10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident change problem management
Integer is seeking a Senior Manager for IT Service Management, focused on leading ITSM governance, incident management, and continuous improvement initiatives. The ideal candidate should have extensive experience in ITIL practices and SOX compliance, with strong leadership and communication skills

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will be accountable for SOX ITGCs related to ITSM processes, ensuring ongoing audit readiness and control effectiveness.
  • The company offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, and immediate 401(k) matching.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management, focused on leading ITSM governance, incident management, and continuous improvement initiatives. The ideal candidate should have extensive experience in ITIL practices and SOX compliance, with strong leadership and communication skills.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, 401(k) match, and 80 hours holidays

Skills & Requirements

Must-have

  • 10 years of IT Service Management experience
  • Strong working knowledge of ITIL practices
  • Experience with Incident Change Problem Management
  • SOX IT General Controls audit readiness
  • CMDB governance and data integrity management

Nice-to-have

  • Intermediate or Managing Professional ITIL certification
  • Experience leading large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnering with Internal Audit and Security teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of experience in IT Service Management
  • Demonstrated experience with SOX ITGCs compliance
  • Proven ability to lead through influence across teams

Work Rights

Not specified

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