Sr. Customer Success Manager/customer Success Manager- Paradox

Workday

Chicago, IL, United States
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Customer success management
Account management
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • enterprise SaaS solutions
  • customer success management
  • account management
  • client onboarding and training
  • product support and troubleshooting
  • strategic account management

Nice-to-have

  • HR/recruiting software experience
  • executive relationship building
  • cross-functional collaboration
  • sun-drenched optimism and drive
  • courageous collaborators

Key Requirements

  • 7+ years customer success or account management experience
  • 5+ years customer success or account management experience
  • 7+ years supporting enterprise SaaS
  • 5+ years supporting enterprise SaaS
  • Technical understanding of complex software
  • Experience educating clients on products
  • Experience providing ongoing training
  • Comfortable working with global teams
  • Functional domain expertise with HR/recruiting software
  • Customer management experience in complex software/SaaS
  • Proven track record to collaborate and build strong relationships
  • Demonstrated ability to engage across corporate functions
  • Account management / adoption planning experience
  • Excellent verbal and written communication skills
  • Excellent organization, time management, data analysis
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

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