This role is responsible for diagnosing and resolving failures in enterprise laboratory instruments and automation systems, conducting root cause investigations, and escalating service issues to minimize downtime
Job Summary
This role is responsible for diagnosing and resolving failures in enterprise laboratory instruments and automation systems, conducting root cause investigations, and escalating service issues to minimize downtime.
The position requires accurate documentation aligned with Good Documentation Practices (GDP) and regulatory requirements such as OSHA, FDA, ISO, and CLIA.
Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.
Matching Summary
This role is responsible for diagnosing and resolving failures in enterprise laboratory instruments and automation systems, conducting root cause investigations, and escalating service issues to minimize downtime.
Salary
Base: $64,000.00 - $105,000.00; Bonus/Equity: bonus eligible; Benefits: paid time off, paid leave, retirement savings plan, wellness support, health benefits
Skills & Requirements
Must-have
Diagnose and resolve instrument failures
Perform preventive maintenance and calibration
Adhere to Good Documentation Practices
Troubleshoot electrical circuits and diagrams
Interpret mechanical drawings
Nice-to-have
Collaborate across teams and vendors
Process improvement and workflow optimization
Develop technical expertise
Adapt to shifting priorities
Key Requirements
Bachelor's degree in Engineering, Technology, Electronics or relevant degree
Associate degree and 2 years relevant experience
High school diploma/GED and 4 years relevant experience
Experience interpreting mechanical parts and assembly drawings