Customer Care Training Specialist

CHANEL

Gyeonggi, South Korea
Customer care training delivery
Quality assurance scheme execution
Upskilling methodology enhancement
The Customer Care Training Specialist will work closely with market Customer Care management team to ensure the professional and quality service delivery of the centre by supporting and executing the contacts evaluation scheme

Job Summary

  • The Customer Care Training Specialist will work closely with market Customer Care management team to ensure the professional and quality service delivery of the centre by supporting and executing the contacts evaluation scheme.
  • Key to your success in this role will be your ability to deliver onboarding training sessions and workshops, craft and maintain standardized call scripts under guidance that are unique to each of CHANEL’s divisions - Fashion, Watches & Fine Jewelry (WFJ) and Fragrances & Beauty Products (FBP).
  • You will learn and grow within a dynamic business environment, with opportunities for career development and immersion in CHANEL’s dynamic business.

Matching Summary

The Customer Care Training Specialist will work closely with market Customer Care management team to ensure the professional and quality service delivery of the centre by supporting and executing the contacts evaluation scheme.

Skills & Requirements

Must-have

  • Customer Care training delivery
  • Quality Assurance scheme execution
  • Upskilling methodology enhancement
  • Standardized call script development
  • On-the-job coaching

Nice-to-have

  • Elevating client experience
  • Engaging and developing CCAs
  • Business acumen around Customer Care
  • Agility in designing holistic solutions
  • Positive working environment

Key Requirements

  • Demonstrated experience delivering training
  • Experience in training and development
  • Strong business acumen
  • Excellent interpersonal, communication, and presentation skills
  • Experience assessing training impact

Work Rights

Not specified

Tailored Resume

Cover Letter