Servicio Al Cliente

Concentrix

San Jose, Costa Rica
High school diploma required
Three to six months experience preferred
Strong computer navigation skills
The mission is to deliver exceptional assistance to customers with the highest level of quality in product knowledge and communication skills

Job Summary

  • The mission is to deliver exceptional assistance to customers with the highest level of quality in product knowledge and communication skills.
  • This position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Employees must maintain basic knowledge of client products and services while ensuring service meets contractual Key Performance Indicators.

Matching Summary

The mission is to deliver exceptional assistance to customers with the highest level of quality in product knowledge and communication skills.

Skills & Requirements

Must-have

  • High school diploma required
  • Three to six months experience preferred
  • Strong computer navigation skills
  • Ability to work rotating shifts
  • Fast-paced high production environment

Nice-to-have

  • Demonstrate empathy with customers
  • Skilled in multi-tasking
  • Team player with independent capability
  • Patience in all contact situations
  • Flexible and adapt to changes quickly

Key Requirements

  • High school diploma
  • 3-6 months relevant experience
  • Strong PC knowledge
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter