Customer Banking Specialist - Rouse Hill (6 Months Fixed Contract)
CBA New Digital Businesses Pty
Rouse Hill, New South Wales, Australia
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In-depth customer conversations
Support customer enquiries
Process credit product applications
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The Customer Banking Specialist position at CBA New Digital Businesses Pty in Rouse Hill is a part-time, 6-month fixed contract role focused on delivering exceptional customer service in retail banking. The position involves engaging with customers to address their banking needs, supporting them with account maintenance, and providing financial solutions.
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Job Summary
As the Customer Banking Specialist in our Rouse Hill Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
You will support customers with enquiries, maintenance on accounts and process applications for credit products, and complete Financial Health Checks to assess customers’ financial needs and identify any changes.
You will provide options for the customer through education & demonstration of our in-branch technology and digital banking options, and problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.
Matching Summary
Match Score: 75
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The Customer Banking Specialist position at CBA New Digital Businesses Pty in Rouse Hill is a part-time, 6-month fixed contract role focused on delivering exceptional customer service in retail banking. The position involves engaging with customers to address their banking needs, supporting them with account maintenance, and providing financial solutions.
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Skills & Requirements
Must-have
in-depth customer conversations
support customer enquiries
process credit product applications
complete financial health checks
demonstrate digital banking options
problem solve and provide solutions
champion processes and procedures
drive risk-adverse culture
Nice-to-have
positive impact on customers' lives
build a career with CommBank
improve financial wellbeing
Key Requirements
Proven experience delivering exceptional Customer Service
Ideally in Financial Services, Retail or Hospitality
Excellent communication skills
Ability to articulate financial terms clearly
Ability to ask the right questions and find solutions
Act with integrity
Place the customer at the centre
Ability to work in a busy, commercial and driven retail environment