The Technical Customer Service Planner ensures smooth and effective service planning, scheduling, and coordination of field service operations at customer sites
Job Summary
The Technical Customer Service Planner ensures smooth and effective service planning, scheduling, and coordination of field service operations at customer sites.
Key responsibilities include planning and dispatching emergency and scheduled maintenance services using Salesforce Service Cloud and creating service orders in SAP.
Benefits include a hybrid working schedule, a LEED Platinum Certified office in Bucharest, a benefit platform, life insurance, private medical care, holiday allowance, and annual bonuses.
Matching Summary
The Technical Customer Service Planner ensures smooth and effective service planning, scheduling, and coordination of field service operations at customer sites.
Skills & Requirements
Must-have
Salesforce Service Cloud
SAP
Dutch and English fluency
Technical service planning experience
MS Office proficiency
Nice-to-have
Problem-solving and decision-making
Customer orientation
Time management skills
Team collaboration
Social and service-oriented mindset
Key Requirements
Fluent in Dutch and English
Hands-on experience with ERP systems (SAP, Salesforce)