Executive, Cx Design

AirAsia

Kuala Lumpur, Malaysia
Process optimization
Data-driven decision making
Technical solution design
The CX Design Executive leads the design and execution of high-impact solutions that enhance our customer experience across all touchpoints

Job Summary

  • The CX Design Executive leads the design and execution of high-impact solutions that enhance our customer experience across all touchpoints.
  • This role is both strategic and hands-on, identifying improvement opportunities and managing implementation.
  • Success is measured through reduction in support ticket volume, faster resolution time, and improved CSAT.

Matching Summary

The CX Design Executive leads the design and execution of high-impact solutions that enhance our customer experience across all touchpoints.

Skills & Requirements

Must-have

  • process optimization
  • data-driven decision making
  • technical solution design

Nice-to-have

  • creative problem solving
  • collaborative team player
  • strong communication skills

Key Requirements

  • experience in customer experience
  • ability to design scalable solutions
  • proficiency in automation tools

Work Rights

Not specified

Tailored Resume

Cover Letter