Bilingual Customer Service Representative (remote Tx)

Oscar Health

Texas, United States
Base: $19.00 ph; bonus/equity: + $1.00 ph upon suc...
Remote (with occasional travel for meetings)
Bilingual spanish and english proficiency
High-volume customer-focused setting experience
Healthcare industry experience required
Oscar Health is seeking a Bilingual Customer Service Representative for their remote team in Texas. The position focuses on delivering high-volume customer service and handling various operational tasks, while requiring proficiency in both English and Spanish

Job Summary

  • Oscar Health is hiring a bilingual representative to join the Member and Provider Services team with a focus on serving members like a doctor in the family.
  • The role involves managing an assigned caseload, resolving issues through established escalation pathways, and complying with all regulatory standards regarding personal health information.
  • Employees are eligible for benefits including medical, dental, vision, paid holidays, sick time, parental leave, and a 401(k) plan.

Matching Summary

Match Score: 85

Oscar Health is seeking a Bilingual Customer Service Representative for their remote team in Texas. The position focuses on delivering high-volume customer service and handling various operational tasks, while requiring proficiency in both English and Spanish.

Salary

Base: $19.00 per hour; Bonus/Equity: Additional $1.00 per hour upon successful completion of bilingual assessment; Benefits: Medical, dental, vision, 15 days vacation accrual, 401(k)

Skills & Requirements

Must-have

  • Bilingual Spanish and English proficiency
  • High-volume customer-focused setting experience
  • Healthcare industry experience required

Nice-to-have

  • Strong quantitative or analytical skills
  • Advanced Google Suite or Microsoft Office capabilities
  • Experience manipulating accurate data

Key Requirements

  • 1+ years high-volume customer service experience
  • 6+ months healthcare experience
  • High school diploma or GED
  • Full professional bilingual proficiency in Spanish and English

Work Rights

Must reside in Texas

Tailored Resume

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