Enterprise Service Desk Senior Technician (siprnet)

CACI

Oklahoma City, Oklahoma, United States
Minimum hourly wage: $20.26; pyy meets sca wage de...
Hybrid
Secret clearance required
Servicenow ticketing proficiency
Complex technical issue diagnosis
CACI is seeking skilled Senior Enterprise Service Desk Technicians to establish a centralized Secret Internet Protocol Router Network customer support capability

Job Summary

  • CACI is seeking skilled Senior Enterprise Service Desk Technicians to establish a centralized Secret Internet Protocol Router Network customer support capability.
  • Operations are conducted 24/7 in a secure facility at Tinker AFB with flexible scheduling including day, weekend, and swing shifts.
  • The role requires utilizing advanced troubleshooting techniques and ServiceNow to resolve complex technical issues while documenting solutions for the knowledge base.

Matching Summary

CACI is seeking skilled Senior Enterprise Service Desk Technicians to establish a centralized Secret Internet Protocol Router Network customer support capability.

Salary

Minimum hourly wage: $20.26; Pay meets SCA wage determination requirements; Competitive benefits package included

Skills & Requirements

Must-have

  • Secret clearance required
  • ServiceNow ticketing proficiency
  • Complex technical issue diagnosis
  • Remote access tool usage
  • 24/7 shift flexibility

Nice-to-have

  • Collaborative team environment
  • Knowledge base documentation skills
  • Cross-training participation
  • Hybrid work potential

Key Requirements

  • DoD Secret Clearance
  • 2-6 years technical experience
  • CompTIA Security+ certification within 6 months
  • Bachelor's degree or equivalent experience

Work Rights

Must have US citizenship (implied by DoD Secret Clearance requirement)

Tailored Resume

Cover Letter