Rapid7 is seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor for enterprise and federal accounts, focusing on ensuring customer success and product adoption. The ideal candidate should have significant experience in account management and technical support, particularly in networking and security technologies
Job Summary
The Technical Account Manager serves as a trusted technical advisor guiding enterprise and federal accounts through successful deployment and product adoption.
This role requires going beyond break/fix support to shape customer strategy, manage long-term security programs, and act as the voice of the customer within Rapid7.
Candidates must demonstrate adaptability, a collaborative mindset, and a commitment to continuous learning while maintaining deep technical knowledge of cybersecurity products.
Matching Summary
Match Score: 85
Rapid7 is seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor for enterprise and federal accounts, focusing on ensuring customer success and product adoption. The ideal candidate should have significant experience in account management and technical support, particularly in networking and security technologies.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
7+ years TAM or professional services experience
4+ years hands-on Linux experience
3+ years networking experience
Strong account management skills
Excellent written and verbal communication
Nice-to-have
CISSP or Security+ certification
SQL experience required baseline
Familiarity with AWS Azure GCP cloud security
Penetration testing experience
Scripting language proficiency
Key Requirements
7+ years in TAM, professional services, or solutions engineering
4+ years hands-on Linux experience
3+ years networking experience
3+ years direct security experience
Proven problem-solving skills for complex challenges