Collections Specialist- Bilingual French and English
Citigroup
Mississauga, Ontario, Canada
Base: $45,430.00 - $68,370.00; bonus/equity: not s...
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Fluent in french and english
1-3 years collections experience
Advanced negotiation skills
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Citi is seeking a Bilingual Collections Specialist proficient in both French and English for a hybrid role in Mississauga, Ontario. The ideal candidate will have collections experience, advanced negotiation skills, and the ability to coach team members while managing a varied workload with limited supervision.
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Job Summary
This role involves performing moderately complex assignments with a focus on quality execution and resolving escalated high-risk calls.
The successful candidate will coach and train lower-level collectors while prioritizing workflow to identify process improvements.
Employees must adhere to strict compliance standards to safeguard the firm's reputation and assets while working under limited supervision.
Matching Summary
Match Score: 75
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Citi is seeking a Bilingual Collections Specialist proficient in both French and English for a hybrid role in Mississauga, Ontario. The ideal candidate will have collections experience, advanced negotiation skills, and the ability to coach team members while managing a varied workload with limited supervision.
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Salary
Base: $45,430.00 - $68,370.00; Bonus/Equity: Not specified; Benefits: Global benefits for well-being and growth
Skills & Requirements
Must-have
Fluent in French and English
1-3 years collections experience
Advanced negotiation skills
High Risk call resolution
Hybrid work schedule with night shift
Nice-to-have
Coaching and training lower level collectors
Process improvement identification
Technical administrative expertise
Workflow prioritization skills
Key Requirements
High School diploma or equivalent
Bilingual fluency in written and verbal French and English
1-3 years of prior collections experience preferred