Technical Support Engineer

ATHENA

Sydney, Australia
Hybrid
2-5 years customer-facing technology support experience
Expertise in apple ecosystem (mac os and ios)
Strong troubleshooting and root cause analysis skills
Athena is a fintech company transforming home loan lending in Australia by focusing on customer-centric solutions

Job Summary

  • Athena is a fintech company transforming home loan lending in Australia by focusing on customer-centric solutions.
  • The role involves collaborating with Technology and Business teams to drive self-service, automation, and strategic improvements.
  • Employees enjoy an inclusive culture with hybrid working options, requiring three days in the office per week.

Matching Summary

Athena is a fintech company transforming home loan lending in Australia by focusing on customer-centric solutions.

Skills & Requirements

Must-have

  • 2-5 years customer-facing technology support experience
  • Expertise in Apple ecosystem (Mac OS and iOS)
  • Strong troubleshooting and root cause analysis skills

Nice-to-have

  • Experience with Okta, Office 365, and Atlassian tools
  • Knowledge of Jamf, Kandji, or similar device management services
  • Background in security products like Netskope and Crowdstrike

Key Requirements

  • 2-5 years work experience in fast-paced customer-facing roles
  • Essential experience with Apple hardware and software ecosystems
  • Commitment to working from the Sydney office 3 days a week

Work Rights

Not specified

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