As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations
Job Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
Your responsibilities include proactively managing employer accounts, including outstanding premiums, to ensure timely resolution and reduce aged debt.
EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture, flexibility to work from home, and comprehensive learning and development opportunities.
Matching Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
Skills & Requirements
Must-have
Customer service experience
Contact centre experience
Debt collection experience
Clear communication skills
Managing payment conversations
High attention to detail
Nice-to-have
Workers compensation experience
Insurance industry experience
Regulated environment experience
Understanding financial concepts
Understanding premium calculations
Key Requirements
Experience in customer service, contact centre, or debt collection
Ability to explain complex information simply
Comfortable managing conversations about payments
Strong organisational skills
Ability to prioritise and manage deadlines
Comfortable working with systems and learning new processes