The Associate Director, Oncology Internal Contact Center Strategy will support the evolution of our existing programs and processes through the new PSC delivery model across the J&J Innovative Medicine Oncology portfolio
Job Summary
The Associate Director, Oncology Internal Contact Center Strategy will support the evolution of our existing programs and processes through the new PSC delivery model across the J&J Innovative Medicine Oncology portfolio.
This position is responsible for helping to identify, co-create, operationalize and optimize the solutions needed to support patients as they seek to start and stay on their prescribed treatment.
The anticipated base pay range for this position is $122,000.00 - $212,750.00.
Matching Summary
The Associate Director, Oncology Internal Contact Center Strategy will support the evolution of our existing programs and processes through the new PSC delivery model across the J&J Innovative Medicine Oncology portfolio.
Salary
Base: $122,000.00 - $212,750.00; Bonus/Equity: Not specified; Benefits: Vacation, Sick time, Holiday pay, Work/Personal/Family Time, Parental Leave, Bereavement Leave, Caregiver Leave, Volunteer Leave, Military Spouse Time-Off
Skills & Requirements
Must-have
patient access and affordability
healthcare patient experience
call center strategy
customer-centric design process
program optimization
Nice-to-have
compassionate and empathetic
agile and can adjust plans
growth mindset
value-based healthcare economics
Key Requirements
Bachelor's degree required
Minimum of 7 years of healthcare business experience
Minimum of 3 years of pharmaceutical industry experience
Experience in patient access and affordability
Experience in healthcare patient experience
Experience in reimbursement strategy and operations