Customer Support Officer – Insurance (na Shift / Non-voice / Manila)

QBE

Manila, Philippines
Hybrid
2 years customer service experience
Bpo or insurance industry experience
North america shift schedule
QBE is seeking a Customer Support Officer in Manila to provide technical support and maintain high-quality service within the insurance sector, specifically aligned with North American shift schedules. The ideal candidate will possess at least two years of customer service experience in BPO or insurance, and will be expected to collaborate effectively with stakeholders while ensuring compliance with company policies

Job Summary

  • The role involves providing technical support and assistance to the team leader.
  • You will build and maintain effective partnerships with stakeholders.
  • The position requires adherence to organizational policies and accurate processing of transactions.

Matching Summary

Match Score: 85

QBE is seeking a Customer Support Officer in Manila to provide technical support and maintain high-quality service within the insurance sector, specifically aligned with North American shift schedules. The ideal candidate will possess at least two years of customer service experience in BPO or insurance, and will be expected to collaborate effectively with stakeholders while ensuring compliance with company policies.

Skills & Requirements

Must-have

  • 2 years customer service experience
  • BPO or insurance industry experience
  • North America shift schedule

Nice-to-have

  • analytical and critical thinking skills
  • effective stakeholder collaboration
  • high quality performance and accuracy

Key Requirements

  • experience in customer service
  • amenable to hybrid work arrangement

Work Rights

Not specified

Tailored Resume

Cover Letter