The Health Advisor role is responsible for providing high-touch customer service to PinnacleCare Members, building strong relationships while helping them to navigate the healthcare system in order to receive the best and most expeditious healthcare available
Job Summary
The Health Advisor role is responsible for providing high-touch customer service to PinnacleCare Members, building strong relationships while helping them to navigate the healthcare system in order to receive the best and most expeditious healthcare available.
Sun Life offers excellent benefits and wellness programs supporting mental, physical, and financial well-being including generous vacation, paid family leave, medical plans, and retirement programs.
Sun Life is committed to diversity, inclusion, and creating a flexible work environment where employees are empowered to do their best work.
Matching Summary
The Health Advisor role is responsible for providing high-touch customer service to PinnacleCare Members, building strong relationships while helping them to navigate the healthcare system in order to receive the best and most expeditious healthcare available.
Salary
Base: $72,500-$108,800; Bonus/Equity: Discretionary annual incentive award; Benefits: Comprehensive benefits including paid leave, medical coverage, retirement plans
Skills & Requirements
Must-have
Healthcare navigation expertise
Customer service for healthcare members
Experience in medical social work or nursing
Ability to work independently and in teams
Proficiency with MS Office
Excellent communication skills
Ability to build medical partnerships
Nice-to-have
Background in case management
Hospital setting experience
Compassionate and service oriented
Adaptability to fast paced environment
Multi-tasking and time management skills
Collaborative work approach
Key Requirements
Licensed Clinical Social Worker or Registered Nurse
Background in medical social work, nursing or case management
Clinical medicine or direct patient care experience
Hospital setting experience preferred
Ability to work Monday-Friday with on-call rotation
Residency in NYC, New Jersey, Long Island, or Connecticut