Information Technology Lead

ZENDESK PTY

Base: zł171,000.00-zł257,000.00; bonus/equity: not...
Hybrid
Incident management experience
Technical triage skills
Calm under pressure
The Incident Response Lead will own the incident management and response capability for Zendesk’s internal IT services

Job Summary

  • The Incident Response Lead will own the incident management and response capability for Zendesk’s internal IT services.
  • This is a hands-on leadership role that combines technical triage, process ownership, and calm coordination under pressure.
  • Zendesk builds software for better customer relationships, empowering organizations to improve customer engagement.

Matching Summary

The Incident Response Lead will own the incident management and response capability for Zendesk’s internal IT services.

Salary

Base: zł171,000.00-zł257,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Incident Management experience
  • Technical triage skills
  • Calm under pressure

Nice-to-have

  • Experience with automation/scripting
  • Knowledge of SRE principles
  • Strong facilitation skills

Key Requirements

  • 5+ years of experience in Incident Management
  • Strong working knowledge of ITIL Incident Management
  • Familiarity with incident tools like PagerDuty

Work Rights

Not specified

Tailored Resume

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