Customer Success Specialist

London Stock Exchange Group

Tokyo, Japan
4d onsite
Proficiency in japanese and english
Financial industry knowledge
Customer business process mapping
The Digital Customer Success Manager plays a key role in improving customer experience by leveraging a network of experts across LSEG along with an at scale framework, to ensure customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users

Job Summary

  • The Digital Customer Success Manager plays a key role in improving customer experience by leveraging a network of experts across LSEG along with an at scale framework, to ensure customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users.
  • Provide customers with a differentiated customer experience through a combination of digital and traditional CSM strategies, helping them to realise the full value of our Risk solutions.
  • Join us and be part of a team that values innovation, quality, and continuous improvement.

Matching Summary

The Digital Customer Success Manager plays a key role in improving customer experience by leveraging a network of experts across LSEG along with an at scale framework, to ensure customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users.

Skills & Requirements

Must-have

  • Proficiency in Japanese and English
  • Financial industry knowledge
  • Customer business process mapping
  • Executive engagement skills
  • Facilitating customer meetings

Nice-to-have

  • Leveraging a network of experts
  • Digital and traditional CSM strategies
  • Positive relationships with decision makers
  • Collaborative and creative culture

Key Requirements

  • University degree or relevant work experience
  • Basic understanding of financial industry
  • Knowledge of relevant financial products
  • Strong understanding of customers' business model

Work Rights

Not specified

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