Universal Banker - Farmington Route 6

MTB (M&T Bank)

Farmington, CT, United States
Base: $20.55 - $34.25 hourly; bonus/equity: not sp...
On-site
Customer service and sales needs
Digital capabilities engagement
Consumer and business banking solutions
M&T Bank is seeking a Universal Banker for their Farmington, CT branch to enhance customer experience through sales, service, and digital engagement in both Consumer and Business Banking. The role involves handling customer appointments, providing banking solutions, and ensuring operational excellence while adhering to compliance standards

Job Summary

  • Specializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers.
  • Supports daily branch operations as a Teller and meets customer service and sales needs, identifying and referring complex customer needs.
  • Responsible for providing exceptional service, resolving customer problems, and driving sales and customer experience within the branch.

Matching Summary

Match Score: 85

M&T Bank is seeking a Universal Banker for their Farmington, CT branch to enhance customer experience through sales, service, and digital engagement in both Consumer and Business Banking. The role involves handling customer appointments, providing banking solutions, and ensuring operational excellence while adhering to compliance standards.

Salary

Base: $20.55 - $34.25 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service and sales needs
  • Digital capabilities engagement
  • Consumer and Business Banking solutions
  • AML, BSA, and KYC processes
  • Customer transaction processing

Nice-to-have

  • Empathy and customer centricity
  • Flexibility and adaptability
  • Entrepreneurial spirit
  • Critical thinking skills

Key Requirements

  • High school diploma or equivalent (GED)
  • 1 year's retail sales, call center, customer service, or telesales experience
  • Strong verbal and interpersonal skills
  • Ability to interact with varying customers
  • Ability to handle difficult customer conversations
  • Well-organized with proven time and prioritization skills
  • Ability to work under critical time constraints in a team environment
  • Proficiency with internet user-level technology
  • Federal SAFE Act registration requirements

Work Rights

Not specified

Tailored Resume

Cover Letter