Customer Service Team Manager For Business Service Centre @ Cyberjaya

OCBC

Cyberjaya, Malaysia
Manage customer service standards
Handle client servicing escalations
Lead a team of service managers
You will lead a team of Service Managers in providing prompt after-sales support to our Singapore corporate customers, ranging from small medium enterprises (SMEs) to large corporate through our hotline channel ensuring that their needs are addressed in an effective, timely and accurate manner

Job Summary

  • You will lead a team of Service Managers in providing prompt after-sales support to our Singapore corporate customers, ranging from small medium enterprises (SMEs) to large corporate through our hotline channel ensuring that their needs are addressed in an effective, timely and accurate manner.
  • We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams.
  • Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities.

Matching Summary

You will lead a team of Service Managers in providing prompt after-sales support to our Singapore corporate customers, ranging from small medium enterprises (SMEs) to large corporate through our hotline channel ensuring that their needs are addressed in an effective, timely and accurate manner.

Skills & Requirements

Must-have

  • Manage customer service standards
  • Handle client servicing escalations
  • Lead a team of Service Managers
  • Provide prompt after-sales support

Nice-to-have

  • Adaptable to uncertainty and change
  • Enjoy collaboration and enabling others
  • Place customers at the heart of work
  • Fluent in Mandarin

Key Requirements

  • 3-5 years client service experience in corporate banking
  • 2 years experience leading a team
  • Degree holder
  • Proficiency in English

Work Rights

Not specified

Tailored Resume

Cover Letter