Senior Contact Center Engineer

Ascensus

Multiple Locations
Base: $130-150k; bonus/equity: not specified; bene...
Nice incontact or cxone expertise
Advanced call routing implementation
Omnichannel integration experience
Ascensus is a leading technology platform powering savings plans across America

Job Summary

  • Ascensus is a leading technology platform powering savings plans across America.
  • The Senior Contact Center Engineer will lead advanced contact center solutions design and support.
  • The role offers competitive salary and benefits including 401(k) match and medical coverage.

Matching Summary

Ascensus is a leading technology platform powering savings plans across America.

Salary

Base: $130-150k; Bonus/Equity: Not specified; Benefits: 401(k) match, Medical, Dental, Vision, Paid-Time-Off

Skills & Requirements

Must-have

  • NICE inContact or CXone expertise
  • Advanced call routing implementation
  • Omnichannel integration experience

Nice-to-have

  • Experience with AI features
  • Familiarity with Agile practices
  • Knowledge of cloud platforms

Key Requirements

  • 5+ years in contact center technologies
  • 3 years in scripting and call routing
  • NICE inContact or CXone certifications

Work Rights

Not specified

Tailored Resume

Cover Letter